Refund policy

Last updated: June 30, 2026

We want you to be completely satisfied with your Sonora USA purchase.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all included accessories.

How to start a return

To start a return, contact us at contact@sonora-usa.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Damages and issues

Please inspect your order upon delivery and contact us immediately at contact@sonora-usa.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Non-returnable items

Certain items may not be eligible for return, including gift cards and final-sale items. Please contact us if you have questions about a specific item.

Contact us

Email: contact@sonora-usa.com
Phone: +1 917 854 1895